Examination Body: ICM.

Duration : Months (1 terms)

Entry Requirements : KCSE D (PLS) & above

Mode of study : Open and Distance learning.

COURSE STRUCTURE – SINGLE UNIT SUBJECT

COURSE CONTENT :

  • Importance of Customer Service
  • Challenges of Customer Service
  • Problem Solving
  • Strategy & Formulation a Plan for Success Empoerment
  • Communication in Customer Service
  • Coping with challenging Customers
  • Motivation
  • Leadership in Customer Service
  • Customer Retention and Measurement of Satisfaction
  • Delivering Customer Service to Changing Market Place
  • Excellence in Customer Service

FEES STRUCTURE

FEE TERM 1
Registration 1,000
Student ID 400
Tuition Fee 7,000
Internal Examination 500
External Examination 26 Pounds

 

TUITION INSTALLMENT PLAN

First Installment: 4,200 KES
Second Installment: 2,800 KES

ICM External Examination FEE

Registration fee: 25 pounds per year
Fee per paper: 26 pounds

BANK PAYMENT DETAILS

EQUITY BANK: A/c No. 0870295346647
FAMILY BANK: A/c No. 014000021981
MPESA PAY BILL No. : 800300, ACC No. – Admission Number

BANK PAYMENT DETAILS – pound Account

EQUITY BANK: A/c No. 0870260668087
FAMILY BANK: A/c No. 014000036686

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