Examination Body: ICM.Duration : Months (1 terms)
Entry Requirements : KCSE D (PLUS) & above
Mode of study : Open and Distance learning.
COURSE STRUCTURE – SINGLE UNIT SUBJECT
COURSE CONTENT :
COURSE CONTENT :
- Importance of Customer Service
- Challenges of Customer Service
- Problem Solving
- Strategy & Formulation a Plan for Success Empoerment
- Communication in Customer Service
- Coping with challenging Customers
- Motivation
- Leadership in Customer Service
- Customer Retention and Measurement of Satisfaction
- Delivering Customer Service to Changing Market Place
- Excellence in Customer Service
FEES STRUCTURE
FEE | TERM 1 |
Registration | 2,000 |
Student ID | 400 |
Tuition Fee | 14,000 |
Internal Examination | 500 |
External Examination | 26 Pounds |
TUITION INSTALLMENT PLAN
100% payment upon admission
FREE tablet issued after admission
ICM External Examination FEE
Registration fee: 25 pounds per year
Fee per paper: 26 pounds
BANK PAYMENT DETAILS
EQUITY BANK: A/c No. 0870295346647
FAMILY BANK: A/c No. 014000021981
MPESA PAY BILL No. : 800300, ACC No. – Admission Number
BANK PAYMENT DETAILS – pound Account
EQUITY BANK: A/c No. 0870260668087
FAMILY BANK: A/c No. 014000036686